What size should I order?
We have a detailed size guide based on your body measurements available on our website to help
you find the perfect fit. If you're still unsure, feel free to reach out to our customer service team for
personalized assistance.
How do I care for my garments?
We recommend dry clean only for all our garments.
What is your return/exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you're not happy with
your order, you can return or exchange it within 15 days of receiving your items. Please refer to our
Returns & Exchanges page for more details.
How can I track my order?
Once your order has been dispatched, you will receive a tracking number via email. You can use
this tracking number to monitor the status of your delivery through the courier's website.
Do you offer gift cards?
Yes, we offer gift cards in various denominations. They make the perfect gift for any fashion-forward
friend or family member. You can purchase gift cards directly from our website.
How can I contact customer service?
You can reach our customer service team via email at info@prosestories.com, WhatsApp/Call on +91
8657427820 or even through our contact form on the website. We're here to assist you with any
questions or concerns you may have.
Do you offer style advice or outfit recommendations?
Absolutely! Our fashion experts are here to help you put together the perfect look. Feel free to reach
out to us with any styling questions or for customized outfit recommendations.
How can I stay updated on new arrivals and promotions?
You can sign up on our website or WhatsApp us to be a part of our broadcast channel. We promise
we don’t spam.
Do you offer alterations or customizations?
Yes. we do offer alterations and customised orders upon request
Are your products available in physical stores?
Currently, our products are exclusively available for purchase online only. Alternatively, we are
available for video consultations or you may also choose to visit our backend studio/office in
Mumbai via appointment only.
What payment methods do you accept?
- We accept all kinds of payments. Since all products are on made to order basis, we request you to pre pay for your order online via card payment/UPI.
- If you wish to do a bank transfer, you can get in touch with us on WhatsApp for Details.
- COD is available as a partial payment option only as we would require at least 50% advance to continue or process your order
