What is the timeframe for returns and exchanges?
Our policy lasts for 15 days from the date you receive your parcel from Prose Stories. After this period,
we cannot offer exchanges or credit notes.
What is the process for initiating a return?
To begin the return process, please email us at info@prosestories.com with your order details and the
item(s) you wish to return. Our team will assist you further.
Who bears the cost of returning items?
The cost of returning items will be borne by you. You are responsible for paying your own shipping
costs for returning or exchanging item(s).
What are the conditions for returning a product?
The product(s) must be unused, unaltered, with all tags intact and in its original packaging. If these
conditions are not met, we cannot accept the return and the order will be sent back to you at your
expense.
Is there a recommendation for shipping high-value items?
Yes, if the item(s) you are shipping are over Rs. 3500, we recommend using a trackable shipping
service for both your convenience and ours.
What happens after the return is received?
Once we receive your return, we will dispatch the item(s) you wish to exchange.
Do you offer refunds?
No, we do not provide refunds. However, if you do not wish to exchange the item(s) immediately,
we can issue a credit note for you for the same amount. This credit note can be redeemed from our
website within 6 months.
How can the credit note be used?
The credit note will be emailed to you as a coupon code that you can apply during checkout on our
website.
What should I do if I encounter issues with using the credit note?
If you face any issues while using the credit note, please contact us at info@prosestories.com and our
team will assist you.
Are there any items not eligible for return or exchange?
Yes, gift cards, items on sale and customised items are not applicable for return or exchange.
