Returns & Exchange Policy

Returns & Exchange Policy

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Our policy lasts 30 days. If 30 days have gone by since you received your parcel from Prose Stories, unfortunately we can’t offer you an exchange or credit note.

Incase of a return, you will be required to courier the product(s) back to us. To begin with this process, we request you to email us at info@prosestories.com along with your order details and the item(s) you want to return. The team will help you take it forward. 

Please Note: This cost will not be borne by us. You will be responsible for paying your own shipping costs for returning / exchanging your item(s).

While returning, the product(s) must be unused and not altered with all tags intact, in its original packaging. If the received product(s) do not meet these conditions, we will not be able to accept your return and the order will be sent back to you at your expense. 

If you are shipping an item(s) over Rs. 3500, you should consider using a trackable shipping service, that will be helpful to you and us.

Once we’ve received your return, we will dispatch your order that you would like to get in exchange.

We do not provide refunds. If you do not wish to go for an exchange at the time, we can issue you a credit note for the same amount that you will be able to redeem from our website within 6 months.

How to use the Credit Note:

The credit note will be emailed to you in the form of a coupon code that you can apply on our website during checkout. 

If you face any issues while using the credit note, please contact us at info@prosestories.com and the team will be of assistance.

Gift cards, on sale and resort wear item(s) are not applicable for return or exchange. 

Thank you so much.