Returns & Exchange Policy
Returns & Exchange Policy
Our policy lasts 30 days. If 30 days have gone by since you received your parcel from Prose Stories, unfortunately we can’t offer you a refund or exchange.
You will be required to courier back your item that you want to exchange or return to us. To take this further, you are first required to drop us an email at email@example.com and our team will get back to you within 24 hours. Thank you so much for your patience.
Please note: You will be responsible for paying your own shipping costs for returning / exchanging your item. Shipping costs are non-refundable.
Additional non-returnable items: Gift cards
Any item that is not in its original condition, or is altered, or is damaged or missing parts for reasons not due to our error will not be accepted for a refund or exchange.
Any item that is returned more than 30 days after delivery will also not be accepted for a refund or exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card. Incase you have made the payment with your debit card or by cash, we can either refund your return amount back into you bank account or we can also issue a credit note of the same amount as your refund, on request, which you can then redeem for anything equivalent or higher to, from our website. Validity of this credit note will be for 6 months after the date of issue.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Sale items can only be exchanged for another size (subject to availability) or for any other item of the same amount or higher within 15 days after the item(s) have reached the buyer. If the buyer does not wish to get anything in exchange at the time, a coupon code will be provided for the same amount that can be redeemed from the website at any point of time (no expiry date).
All sale items must be sent back to Prose Design House Pvt Ltd in it's original condition and packaging with all tags attached. Any sale item that is not in its original condition, or is altered, or is damaged or missing parts for reasons not due to our error will not be accepted even for an exchange.
Any item that is returned for exchange more than 15 days after delivery will also not be accepted for an exchange.
You will be responsible for paying your own shipping costs for exchanging your item. Shipping costs are non-refundable.
Exchanges (if applicable)
If you need to exchange the item for the same item or any other from our website, send us an email at email@example.com and our team will help you process the exchange for your item.
If the item was marked as a gift when purchased and shipped directly to the person you gifted it to, you will receive the gift credit for the value of your return only once the returned item is received, inspected and approved for return by Prose Stories.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Rs. 3500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.